December was a busy and professionally successful month for me as I was asked to co-present a session at Dreamforce ’10 and became a Salesforce.com Certified Consultant and a Salesforce.com Certified Administrator.
Presenting at Dreamforce ’10
In 2010 I completed a project in partnership with Astadia that re-architected the returns material authorization (RMA) process for my current employer. Given the success and ingenuity of the solution I was asked to co-present the program at a Dreamforce 2010 session called Practical Examples: Success in the Service Cloud. Unfortunately Salesforce did not record video of the session so I have uploaded video taken from my iPhone.
My apologies for the somewhat erratic movements at times; the individual filming the presentation was challenged to hold the phone steady for a full 15 minutes; not the easiest task! Special thanks to LW for recording this video for me.
In the video I outline the program, why it was an important project for my current employer, the details of the implementation and finally the success that we achieved. If you have any questions feel free to contact me via my contact page or via the social media platforms listed to the right of this post.
I flew up to San Francisco a few days early and took CON201: Implementation Essentials for Consultants which was offered as a part of Dreamforce training. The course at Dreamforce was condensed into 2 days (down from 3 days) and moved at a rather quick pace. The training class had consultants of all kinds (from large corporate implementation program managers to private consultants) and was a quick but successful class.
In order to take the CON201 exam I had to first take the ADM201 exam; however, I had not yet taken the ADM201 class which is the Salesforce.com Administrator certification class. Given my experience on the platform I decided to take the ADM201 exam at the end of day 2 and passed to earn my Salesforce.com Certified Administrator credential! As I was unable to quickly register for the CON201 exam while at the conference I decided to take the exam after returning to Dallas from a business trip to Reno right after visiting San Francisco. I studied the night before and then went in on the Monday before Christmas and took the exam and passed earning my Salesforce.com Certified Consultant credential!
I had a great time at Dreamforce this year and am looking forward to Dreamforce ’11! Thanks to all the great people who made Dreamforce a success.